No release date has been given yet, so Best Buy was left with no option.

Samsung hasn’t had the best of luck so far with its first foldable smartphone, the Galaxy Fold. It had to postpone its release until further notice due to issues with reviewer’s units, and so far, we haven’t heard anything from the company regarding an official release date. Unfortunately, things aren’t getting any better.

Best Buy has announced that it’s cancelling all preorders of the Galaxy Fold beginning today. An email sent to customers who preordered confirms the news, with the retailer blaming the cancellations on certain hurdles companies have to face with new technologies.

Best Buy’s full statement on the matter can be seen below.

The Samsung Galaxy Fold has become one of the most curious and highly anticipated devices of 2019. While it seems like over the last few years the overall design cue of mobile phones has been all about rectangular slabs of metal and plastic with beautiful displays dominating every millimeter of the front, the Fold looked to be different. It is a bold challenge Samsung chose to undertake and one that has provided us with what is arguably one of the most beautiful pieces of mobile engineering in a long time. It has certainly set the precedence for mobile devices for 2019 and beyond. 

However, with breakthrough designs and technology come many hurdles and the possibility to face a plethora of unforeseen hiccups. These hurdles have led Samsung to postpone the release of the Galaxy Fold, and Samsung has not provided a new release date. Because we put our customers first and want to ensure they are taken care of in the best possible manner, Best Buy has decided to cancel all current pre-orders for the Samsung Galaxy Fold.

While Samsung continues to make progress in enhancing the Galaxy Fold, we will continue to keep our customers updated as best we can. In the meantime, if you are still interested in purchasing the Galaxy Fold, you can request to be notified when the product is available for purchase by visiting our Samsung Galaxy Fold product page here and selecting Notify Me. This will allow us to provide you with the latest updates we may have on the Galaxy Fold.

Rest assured we are working closely with Samsung to deliver the Galaxy Fold to customers as quickly as possible, and we value your continued loyalty to Best Buy.

This isn’t good. Not only does this mean enthusiasts who preordered aren’t guaranteed a phone any longer once it comes out, but it also means Best Buy is by no means confident the device may even reach the market. And with Samsung staying silent on the matter, the circumstances couldn’t be worse.

Until we hear something out of Samsung, we’ll have to wait and see what happens next. Stay tuned, folks.

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