News Phones

Some OnePlus 5 Users Can’t Dial 9-1-1

According to various reports across Reddit, users of the new OnePlus 5 are unable to dial 9-1-1 or 9-9-9 in the UK without their devices crashing and rebooting. This seems to be a limited issue so far, but when you can’t contact emergency services, it’s always a big deal.

One of the first to report this issue was Nick Morrelli who attempted to call 9-1-1 when a building a few blocks away caught fire. He tried dialing 9-1-1, and before the operator could answer, he noticed his phone had rebooted itself. He replicated the issue in the below video.

According to statements given to both The Next Web and The Verge, OnePlus is currently seeking a solution to this problem.

We have contacted the customer and are currently looking into the issue. We ask anyone experiencing a similar situation to contact us at

It remains unclear as to what exactly is causing this problem. Of course, a software update or server-side solution could be the antidote in this case, but until we hear confirmation, it’s a bit risky to make any assumptions.


Max Buondonno is a technology enthusiast who has been working as a journalist in this industry for more than two years. He has grown up in the age where everyone has a smartphone which has influenced his decision to become a professional technology writer, his passion in life. He's dipped his toes in the development of websites, while you can ask him anything about Apple, Google, or Microsoft and he's bound to give you an answer. He's reachable on Twitter, Facebook, Google+, LinkedIn, and email.

1 comment on “Some OnePlus 5 Users Can’t Dial 9-1-1

  1. Pingback: OnePlus is Rolling Out a Fix for 911 Calls on the OnePlus 5 – Matridox

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