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Verizon Will Direct All Calls Placed by ‘Thousands’ of Galaxy Note 7 Owners to Customer Service

According to Fortune, Verizon has announced that they still have “thousands” of customers using Samsung’s Galaxy Note 7, the same handset known to explode from time to time. This news comes despite the carrier’s efforts to disable everyone’s Note 7 from charging or connecting to any cellular radios, rendering the device useless other than to hold down your paper on a windy day.

Whether users are keeping the devices as collectors items or if they just trying to outsmart Verizon is unclear, but one thing’s for certain: they’re blocking the debilitating software upgrade from installing on their Note 7s, allowing them to continue to use them. But thanks to new efforts the red carrier is now implementing, there won’t be escaping the fact that you really should just trade your Note 7 in.

For one, all outgoing calls made by users of the Note 7 will be redirected to Verizon’s customer service department who will then help you trade in your phone and get a new one. This comes with the exception of 911 calls as that’s mandatory legal stuff.

Verizon will also begin charging users of the Note 7 the full retail price of the handset if they’ve already been reimbursed since they’re intentions will be to keep the device rather give it back. It’s interesting to see Verizon take these measures first as they were the last to confirm the rollout of Samsung’s internal-killing Note 7 update after initial hesitation about owner’s rights. But now, it looks like the carrier has changed their attitude significantly and can see what could happen if someone continues to use the handset.

On January 23rd, we expect to hear exactly what went wrong with the Note 7, but it’s reported that it was simply a battery issue. Until then, just go to your local Verizon store and give up your phone. Seriously. Haven’t we had enough yet?


Max Buondonno is a technology enthusiast who has been working as a journalist in this industry for more than two years. He has grown up in the age where everyone has a smartphone which has influenced his decision to become a professional technology writer, his passion in life. He's dipped his toes in the development of websites, while you can ask him anything about Apple, Google, or Microsoft and he's bound to give you an answer. He's reachable on Twitter, Facebook, Google+, LinkedIn, and email.

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