Just a week ago, we reported that users were experiencing something called Touch Disease that causes the iPhone 6 and 6 Plus’ screens to become unresponsive to touch and begin flickering via a gray strip at the top of the display. This has caused much outrage amongst users who have suffered from this bug as Apple doesn’t acknowledge this as an issue that needs attention. In fact, three particular iPhone 6/Plus users who have experienced this hardware defect have become so outraged that they’ve decided to file a class-action lawsuit against Apple due to the company not willing to fix the phones for free.
The names of these individuals are as follows: Thomas Davidson of Pennsylvania, Todd Cleary of California, and Jun Bai of Delaware. They’ve each suffered from this defect and have filed a single lawsuit with the U.S. District Court for Northern California. As MacRumors notes, the users’ class action complaint accuses Apple of violating California’s consumer fraud statutes, through fraud, negligent misrepresentation, breach of implied warranty, unjust enrichment, and for violations of the Magnuson-Moss Warranty Act and Song-Beverly Consumer Warranty Act. This is, again, due to the Cupertino-based company not willing to fix the devices for free as these customers believe they should.
As per the lawsuit documents,
Apple has long been aware of the defective iPhones. Yet, notwithstanding its longstanding knowledge of this design defect, Apple routinely has refused to repair the iPhones without charge when the defect manifests. Many other iPhone owners have communicated with Apple’s employees and agents to request that Apple remedy and/or address the Touchscreen Defect and/or resultant damage at no expense. Apple has failed and/or refused to do so.
As a result of Apple’s unfair, deceptive and/or fraudulent business practices, owners of the iPhones, including Plaintiffs, have suffered an ascertainable loss of money and/or property and/or value. The unfair and deceptive trade practices committed by Apple were conducted in a manner giving rise to substantial aggravating circumstances.
In short, these three iPhone 6/Plus users who have suffered Touch Disease have requested that Apple repair, recall, and/or replace iPhone units affected with this hardware bug for free and extend any warranties associated with affected iPhone 6/Plus units so they can be properly repaired.
This is a very proper thing for Apple to take action on. See, Touch Disease doesn’t just affect a small number of users, but so many that one expert when it comes to repairing Apple products claims that every iPhone 6 and 6 Plus have at least a touch of the bug.
“This issue is widespread enough that I feel like almost every iPhone 6/6+ has a touch of it (no pun intended) and are like ticking bombs just waiting to act up,” says Jason Villmer, owner of STS Telecom—a board repair shop in Missouri.
Since this issue is so widespread, why wouldn’t Apple take action on it? It shouldn’t matter if the phones are almost 2 years old or not. Seriously. There’s so many iPhone 6 users out there, I bet you could never count them all. Nonetheless, I think it’s time for Cupertino to start acknowledging that Touch Disease is indeed real and is affecting many users every single day.
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